Terms & Conditions
Welcome to FAINE OFFICIAL (FZE) (“FAINE OFFICIAL”, “we”, “our”, or “us”).
These Terms & Conditions govern your access to and use of www.faineofficial.com, including purchases, customer accounts, communications, and related services.
By using our website, creating an account, or placing an order, you agree to these Terms & Conditions, our Privacy Policy, and any policies referenced on our website.
If you do not agree, please discontinue use of our website and services.
WHO WE ARE
FAINE OFFICIAL (FZE)
Dubai, United Arab Emirates
Website: www.faineofficial.com
Email: info@faineofficial.com
Phone: +971 50 910 3477
ELIGIBILITY
By using our website, you confirm that you are at least 18 years old, or using the website with parental or guardian consent.
You agree to provide accurate and current information when placing orders, creating accounts, or interacting with our services.
PRODUCTS & AVAILABILITY
We aim to keep product descriptions, pricing, imagery, and website content accurate and up to date. However, we cannot guarantee that all information will always be complete, current, or error‑free.
Colours, materials, sizing, and product appearance may vary slightly due to photography, screen settings, handcrafted details, personalization, or natural variation.
Products, pricing, promotions, and availability may change or be discontinued without notice.
PRICING, CURRENCIES & TAXES
Our website may display prices in multiple currencies for convenience. Final charges and exchange rates may vary depending on your payment provider or location.
Prices and promotions may change without notice.
Unless stated otherwise, customers are responsible for any customs duties, import taxes, VAT/GST, handling fees, or similar charges related to international shipments.
ORDERS & PAYMENT
By placing an order, you agree to purchase products at the price shown at checkout, including applicable shipping fees and taxes.
All orders are subject to review and acceptance. We reserve the right to refuse, cancel, or limit orders due to suspected fraud, payment issues, pricing errors, stock limitations, inaccurate information, or violations of these Terms.
Payments are securely processed through authorized third‑party providers. FAINE OFFICIAL does not store full payment card details.
PERSONALISED & MADE‑TO‑ORDER PRODUCTS
Selected products may be personalised, customised, or made to order.
You are responsible for reviewing all submitted customization details before purchase. Due to their custom nature, these items are generally non‑cancelable, non‑returnable, non‑exchangeable, and non‑refundable, except where required by law.
We reserve the right to refuse personalization requests that are unlawful, offensive, inappropriate, or infringe third‑party rights.
SHIPPING & DELIVERY
Shipping, delivery timelines, courier information, and related terms are governed by our separate Shipping Policy, available on our website.
Customers are encouraged to review this policy carefully before placing an order.
RETURNS & REFUNDS
Purchases are subject to our Returns & Refund Policy, available separately on our website. Please review this policy before placing an order.
CUSTOMER ACCOUNTS
If you create an account, you are responsible for maintaining the confidentiality of your login details and all activity under your account.
We reserve the right to suspend or terminate accounts involved in suspected fraud, misuse, or policy violations.
INTELLECTUAL PROPERTY
All content on www.faineofficial.com — including branding, logos, photography, product designs, graphics, text, videos, and website content — is owned by or licensed to FAINE OFFICIAL (FZE) unless otherwise stated.
No content may be copied, reproduced, distributed, or used without our prior written permission.
USER‑GENERATED CONTENT
If you submit reviews, photos, social media content, or other materials to FAINE OFFICIAL, you confirm that you have the necessary rights to do so.
By sharing content with us, you grant FAINE OFFICIAL a worldwide, royalty‑free licence to use, reproduce, edit, publish, and share that content for marketing, promotional, editorial, or business purposes.
We reserve the right to remove or decline content that we consider unlawful, misleading, offensive, or inconsistent with our brand standards.
THIRD‑PARTY SERVICES
Our website may contain links to third‑party websites or services. We are not responsible for their content, policies, security, or operations. Your use of third‑party platforms is governed by their own terms.
WEBSITE USE & LIABILITY
We aim to provide a secure and reliable website experience but do not guarantee uninterrupted, error‑free, or continuously available access.
To the fullest extent permitted by law, FAINE OFFICIAL shall not be liable for indirect, incidental, or consequential damages arising from website use, purchases, delays, technical issues, third‑party services, or unauthorized access.
Nothing in these Terms excludes liability where exclusion is prohibited by law.
FORCE MAJEURE
FAINE OFFICIAL is not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, government actions, technology failures, pandemics, supply chain disruptions, courier delays, or similar circumstances.
INTERNATIONAL ACCESS
Visitors accessing our website from outside the United Arab Emirates do so voluntarily and are responsible for complying with local laws in their jurisdiction.
PRIVACY POLICY
Your use of our website is also governed by our separate Privacy Policy, available on a dedicated page on our website, which explains how we collect, use, store, and protect personal information.
CHANGES TO THESE TERMS
We may update these Terms & Conditions from time to time to reflect legal, operational, or business changes.
Continued use of our website constitutes acceptance of any updates.
CONTACT US
If you have questions regarding these Terms & Conditions, please contact us:
FAINE OFFICIAL (FZE)
Dubai, United Arab Emirates
Email: info@faineofficial.com
Phone: +971 50 910 3477
Website: www.faineofficial.com