Privacy Policy
Welcome to FAINE OFFICIAL (FZE) (“FAINE OFFICIAL”, “we”, “our”, or “us”). We respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit www.faineofficial.com, make a purchase, create an account, subscribe to our communications, or otherwise interact with our website and services.
By using our website, you agree to the terms outlined in this Privacy Policy.
WHO WE ARE
FAINE OFFICIAL (FZE)
Dubai, United Arab Emirates
Website: www.faineofficial.com
Email: info@faineofficial.com
Phone: +971 50 910 3477
INFORMATION WE COLLECT
We may collect information directly from you, automatically through your use of our website, or from trusted third parties.
Personal Information You Provide
When you place an order, create an account, contact us, subscribe to our mailing list, or interact with our services, we may collect information such as your name, email address, phone number, billing and shipping details, account login information, payment and transaction details, order history, customer support communications, shopping preferences, wishlist activity, and gift recipient information where applicable.
Personalisation Information
If you purchase a personalised or made-to-order product, we may collect customization details you provide, including names, initials, wording, design instructions, uploaded content, or other personalization preferences. This information is used solely to create and fulfil your order.
Customers are responsible for ensuring submitted customization details are accurate before completing checkout.
Website & Device Information
When you browse our website, we may automatically collect information including your IP address, browser and device information, approximate location, referral URLs, pages visited, search terms, cart activity, website interactions, and analytics or browsing behaviour.
Information From Third Parties
We may receive information from trusted third parties such as payment providers, shipping and logistics partners, ecommerce service providers, marketing and advertising platforms, analytics providers, and customer support tools.
HOW WE USE YOUR INFORMATION
We use your information to operate our business, fulfil orders, improve our services, and communicate with you.
This may include processing purchases, confirming orders, arranging shipping and delivery, providing tracking updates, handling returns or customer support requests, and communicating about your order.
Where personalised or made-to-order products are involved, we use your information to produce customised items, process personalization requests, and fulfil custom instructions.
If you create an account, we use your information to maintain your account, store order history, manage saved preferences, and provide account-related communications.
Where permitted by law or based on your preferences, we may send newsletters, product launches, promotions, recommendations, event invitations, cart reminders, and back-in-stock alerts. You may unsubscribe from marketing communications at any time using the unsubscribe link in our emails or by contacting us directly.
We may also use information to improve website functionality, analyze shopping behaviour and website performance, personalize user experience, develop our products and services, prevent fraud or unauthorized activity, protect our business and customers, enforce our policies, and comply with legal or regulatory obligations.
SHOPIFY PLATFORM
Our store is hosted on Shopify Inc., which provides the ecommerce platform that enables us to sell our products and services online.
Your information may be stored or processed through Shopify’s systems, applications, databases, and secure infrastructure in order to support website functionality, checkout, and order processing.
For more information, please refer to Shopify’s privacy practices.
WHO WE SHARE INFORMATION WITH
We do not sell your personal information.
We may share information with trusted third parties where reasonably necessary to operate our business or provide our services. This may include payment processors, shipping and logistics providers, website hosting and technology partners, Shopify and ecommerce providers, customer support tools, email marketing platforms, analytics and advertising providers, as well as professional advisers such as legal, financial, audit, or insurance professionals.
We may also disclose information where required to comply with applicable laws, respond to legal requests, or protect our rights, safety, property, customers, or operations.
If our business undergoes a restructuring, merger, acquisition, sale, or asset transfer, personal information may be transferred as part of that transaction.
PAYMENT INFORMATION
Payments made through our website are processed securely through authorized third-party payment providers.
FAINE OFFICIAL does not store complete debit or credit card information on its servers.
Payment information is handled by certified payment partners responsible for securely processing payment transactions.
DATA SECURITY
We implement commercially reasonable administrative, technical, and organizational measures designed to protect your personal information against unauthorized access, misuse, disclosure, alteration, or loss.
These measures may include secure encrypted connections (SSL), restricted access controls, password-protected systems, and trusted payment processing infrastructure.
While we take reasonable precautions, no method of internet transmission or electronic storage can be guaranteed as completely secure.
You are responsible for maintaining the confidentiality of your account credentials and password information.
INTERNATIONAL DATA TRANSFERS
As an international ecommerce business using global service providers, your information may be processed, transferred, or stored outside the United Arab Emirates.
This may occur through platforms and providers used to operate our business, including ecommerce, payment, shipping, analytics, advertising, customer support, and marketing services.
By using our website, you acknowledge that international transfers may occur where necessary to provide our services.
DATA RETENTION
We retain personal information only for as long as reasonably necessary to provide products and services, fulfil orders, maintain customer accounts, meet accounting or legal obligations, resolve disputes, prevent fraud, maintain security, and support business operations.
When information is no longer reasonably required, we take steps to securely delete, anonymize, or dispose of it where appropriate.
COOKIES & TRACKING TECHNOLOGIES
Our website uses cookies and similar technologies to improve your browsing experience, support website functionality, analyze performance, and provide personalized content or advertising.
These technologies may include essential cookies required for website operation and checkout functionality, preference cookies that remember settings such as language or region, analytics cookies used to understand website usage and improve performance, and advertising or marketing cookies used to deliver relevant advertising and measure campaign effectiveness.
We may use analytics, ecommerce, advertising, and social media technologies provided by trusted third-party partners.
You may manage cookies through your browser settings or available cookie preference tools.
YOUR PRIVACY RIGHTS
Subject to applicable laws, you may request access to personal information we hold about you, correction of inaccurate information, deletion of personal information where legally permitted, withdrawal of consent to marketing communications, or additional information about how your data is used.
To make a request, please contact us using the information provided below.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect operational, legal, regulatory, or business changes.
We encourage customers to review this page periodically.
ANTI-SPAM COMMITMENT
FAINE OFFICIAL does not support or knowingly engage in unsolicited bulk marketing practices.
Marketing communications are sent based on your subscription choices, interactions with our services, or other applicable legal grounds.
You may unsubscribe from promotional communications at any time.
CONTACT US
If you have questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact us:
FAINE OFFICIAL (FZE)
Dubai, United Arab Emirates
Email: info@faineofficial.com
Phone: +971 50 910 3477
Website: www.faineofficial.com